Color Disclaimer

Computer monitors have inherent limitations, and electronically reproducing color on the Internet is imprecise. Therefore, I cannot assure you that what you see accurately portrays the color. Keep in mind that -- like colors in a printed catalog -- the colors may not accurately render on your computer screen and vary slightly. I have gone to great lengths to portray colors as accurately as possible by making color corrections to my fabric scans. In addition, I offer FREE product swatches on select products for customers seeking an exact color match.


Cancellations or Modifications
Changes and cancellations can only occur before your order has gone into production. In most all cases production begins in as few as 12 hours. Should you need to cancel or modify an order please email me promptly and I will do everything I can to assist your needs. However, in the event production has already begun, I will not be able to adjust or cancel your order and/or fees may occur.


Returns

Regular orders are non-returnable unless the item is damaged on arrival or there is an obvious mistake on our part and returns/exchanges are accepted only if the item is returned unworn and undamaged. Clothing must have tags attached and not show visible signs of wear. We reserve the right to refuse exchanges or refunds. Please contact us prior to returning your item as you will need a return authorization # to write on the outside of the package. Deliveries with out an RA# will not be posted as refunds. Please send all returns insured. Note: shipping charges to and from are not refundable unless you would like to make an exchange instead of a return. If you have any questions please do not hesitate to contact us!

Here at Crimson Empress we create the high quality products and offer the highest level of service possible, and I want you to be completely satisfied with your purchases. Your clothing was custom made to your exact measurements and specifications and when you follow our measurement instructions. I also offer free color swatches on select products so that you may see the exact materials prior to placing your order. Nonetheless, we do understand the mistakes happen. If we make a mistake in your order please contact Customer Service. This may include having the item repaired and/or remade depending on the situation. If you make a mistake in measuring, please contact Customer Service and depending on the error, you may return the product for size reduction alterations (may incur fees), or we may have it remade for you at a discounted price. Shipping charges in this situation would be the responsibility of the customer. However, if you should have to return an item, please follow our return policy.

In the case of items damaged by shipping:
Inspect any received package thoroughly before signing for it. If your garment appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. DO NOT RETURN THE MERCHANDISE YOURSELF. E-mail in the event of any queries.

Damaged or Defective Merchandise:
When you receive your order, make sure that you open and inspect it thoroughly for manufacturing and shipping damages. It is infrequent, but should you find the product not to your satisfaction, please contact Customer Service immediately. You will receive complete return and pick up instructions when you email Customer Service.